Frequently asked Questions
-
How do I book you for a custom garment?
-
For custom garments, there is a custom apparel inquiry form under the "contact us" tab. Fill out the form and submit. Submissions are automatically received. I will contact you within 24 hours or next business day by email.
-
How much time in advance should I book for a custom dress/garment?
-
Most of our custom garments require a 4-6 week turnaround time that includes shipment of materials, fabric and production.
-
Can you rush my order?
-
Yes! rush orders are available with a fee of 25% of garment cost. If your garment is needed before our 4-6 week turnaround time, fees will be applied.
-
Do you offer alterations?
-
yes! alterations can be booked by appointment only!
-
Do you accept out of state clients?
-
For customs like birthday, bridal & special occasions yes out of state clients are welcome to book a virtual consultation. Garments will be shipped unless you opt for in person pickup/fitting.
-
Where are you located?
-
Rocky Mount, Nc
-
How should I prepare for a virtual consultation?
-
Virtual consultations are scheduled upon availability & are done by video/facetime/zoom. All you need is a measuring tape (found in wal-mart) and be sure to be deposit ready.
-
SHIPPING & RETURN POLICY
Turnaround/processing times are as follows:
Ready-made apparel 3-5 business days
Custom made apparel 4-6 weeks
Alterations apparel 5-7 business days
Please note that items that are made as ordered may require more or less time
do not include weekend days or holidays for processing.
Alterations that require more labor/detailed work may require a longer turnaround time
Due to the nature of custom made garments, Returns/refunds are not accepted. All sales are final.

